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HR Advisor

Please Note: The application deadline for this job has now passed.

Role Responsibility

  • To provide requests / query resolution service to employees, following processes, in line with defined Service Level Agreements (SLAs)
  • To problem solve queries and issues with requests, offering resolution and/or escalating queries to the relevant team/ 3rd party within the Service Centre or relevant Specialist Team
  • To understand and gain insight into customer concerns and problems by questioning, exploring issues and reviewing data
  • Able to use People systems, entering data into relevant systems and ensuring data quality
  • To produce analysis and recommendations through data from relevant systems in order to answer queries
  • To accurately maintain data and personnel files, and maintain ADP records, sharing and making information available to the HR Business Partner as appropriate To provide answers with self-assurance based on data and understanding of policy and process
  • To assist, where required with HR and other project work.

The Ideal Candidate

  • Basic computing and telephony skills
  • Basic level of HR process knowledge is essential / may demonstrate proficiency in an area of HR specialism e.g. reward, recruitment
  • Relevant law for own role (or where to access legal information if required)
  • Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
  • Effective administrative skills
  • Self-assured in the use of data and data problem solving skills
  • Uses standard procedures and common sense to solve problems
  • Understands how to handle, resolve and escalate enquiries; passes on information promptly
  • Understands how to work effectively in a team to deliver
  • A flexible, willing and pragmatic approach to providing assistance within the wider operational environment
  • Excellent interpersonal and communication skills, both written and verbal; Assured in dealing with the full range of business users, via multiple communication channels

Package Description

Band: B
Contract type: Permanent
Location: USA - Washington


About the Company

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here


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